Deposit and Refund Policy :
1. To secure your booking in our system, a minimum deposit of 1 million is necessary. If you opt to deposit via credit card, we will provide a link for our clients to conveniently make a deposit or pay for nanny services with a single click. The deposit will later be applied to cover the nanny’s fees when she is working once your deposit is exhausted, you can begin paying the nanny’s fee directly in cash to her on a daily basis.
Before using our services, please ensure that you agree to and comprehend our terms and conditions.
Please be commit and cooperate if you have reached an agreement.
2. We understand anything can happen during the booking of this nanny service from your side. Holiday to Bali must be postponed due to emergency reasons, if after making a deposit and you want to cancel no later than 2 weeks before your reservation arrives. We will refund your deposit amount with a deduction of bank admin fees which are entirely borne by you.
3. If you cancel a week before your reservation arrives, we will deduct 50% of your deposit and the remaining deposit will be refund to you with the bank admin being borne entirely by you.
4. If you make a sudden cancellation less than a week or on the day or in the last minutes of the reservation, all deposits cannot be refunded without any reason, please understand this because all reservations that have been locked in our system will be tied to you and we need time to refill the lost nanny reservations. This deposit will be given to the nanny that have been choose by you, as a waiting fee to be able to accept new reservations in the next.
Please contact our reservation team to complete the cancellation form and the refund process will be carried out by our team within 7×24 hours (excluding weekends and holidays dates in Indonesia).
