Frequently Asked Questions
We are company that helps families find and hire professional nannies for childcare. These agencies act as intermediaries, screening and matching nannies with families based on their specific needs, schedules, and preferences.
- Holiday nannies : Short-term care for tourists during vacations. please take a note our _minimum book is 5 hours / day_. Our nannies will help parents enjoy a stress-free holiday by taking care of your children with love, allowing you to relax, explore, or enjoy activities without worry.
- Full-time/Part-time Nannies :
A part-time nanny : typically works for a few hours per day, either on a regular basis or occasionally.
A full-day nanny : works for an entire day, usually 8–10 hours/ day, 5 times / week with 2 or 1 day off.
- Live-in Nannies :
A nanny who stays with the family, providing full-time care. _we only provide short contract maximum 2-3 months._
- Night Nannies (for newborns & sleep training) : A night nanny (also known as a newborn care specialist or night nurse) is a professional caregiver who provides overnight support to parents with newborns. These nannies specialize in newborn care, feeding, and sleep training, allowing parents to get much-needed rest.
- Special Needs Nannies : we offers personalized care based on the child’s unique requirements. Please contact our admin for future information.
- Travel Nannies : We offer nanny service that can travel together with your family around bali or you can ask the nanny to assist you aboard, we only cover (country with easy visa)
Please inform us your requirements, and what type of nanny service do you need. Our official teams will help you to find the nanny that may suits your needs and finalize your reservation.
We’ve got you covered with a super easy process to help you wrap up your book reservation. Our amazing team will be right by your side, guiding you through each simple step. You’ll have that reservation locked in no time!
1. Discussing Your Requirements :
Please provide a specific dates on which you require and until when, locations, start times, how many kids will nanny look after along with the kids ages, any special needs or preferences, and specific request. Our reservation team will conduct research to find nannies that are available on the dates you need. Afterward, we will provide you with the profiles of these nannies for you to make a selection.
2. Agreement and Terms :
Once you have selected a nanny, you will need to agreement the terms of the service, including working hours, rates, duties, payment terms, and any additional benefits or allowances.
3. Finalize :
Your reservation booking will be sent to you once everything is confirmed. The nanny you have chosen will be locked in the system automatically and your name will be displayed in the upcoming reservation schedule. We do need a deposit to secure your book reservation, especially fo long duration and many days.
After we write down your reservation, I’ll make sure to pass on your number to the nanny so you can confidently communicate and discuss everything with her.
She will promptly send you a message in the near future.
Our Nannies provide a range of services :
✔ Supervising and caring for children, including feeding, bathing, and dressing.
✔ Engaging children in age-appropriate activities.
✔ Helping with school drop-offs or pick-ups (if needed)
✔ Providing overnight care, (if needed).
✔ Preparing meals and snacks for children.
✔ Being playsitter, Assist kids in many indoor / outdoors activities, supervise kids in pool.
✔ Light housekeeping related to the children’s areas, such as cleaning up after meals and doing children’s laundry.
Our agency is dedicated to connecting you with trustworthy and dependable nannies who will prioritize your children’s well-being while you relax on your holiday or handle other things.
✔ Mostly of our nannies are mothers and possess a nurturing quality! We know how to care for your kids.
✔ All of our nannies are speak english well.
✔ Police checks background are conducted, ensuring no criminal records and safe interactions with children.
✔ Reference letters are provided.
✔ First Aid and CPR certifications are renewed annually.
✔ Nannies are knowledgeable about safety environments and child development.
✔ Nannies have experience working with foreign families from various cultures.
✔ Nannies have finished Trial session and got dozens a reviews.
We are a reputable agency that ensures a smooth process in finding the perfect nanny in Bali. Our dedicated nannies are carefully selected and exclusive work under our supervision, guaranteeing peace of mind when leaving your children in our care.
Rest assured, we have obtained all the required registrations and licenses in compliance with Indonesian laws. You can rely on our top-quality services and entrust us with the well-being of your children.
Certainly, there are no extra fees involved. Nanny can travel with your together or stay at your hotel depending on your needs.
Our amazing nannies are incredibly flexible with their availability! They are more than happy to assist you at any time, whether it’s during the morning, the day or even throughout the night shift.
No have to be same time on each day just make sure you give enough space time for nanny having rest before her next shift (minimum 8-9 hours). So, you can rest assured that your needs will be met. You have absolutely nothing to worry about!
Kindly ensure to reserve the most popular nanny categories at least 1-2 months ahead of time, as their schedules fill up rapidly due to high demand.
For any last-minute bookings, we recommend making a reservation 3-4 hours prior to your required time. This will give our nannies enough times to prepare and organize engaging activities, ensuring a smooth experience without any rush.
P.S: (Please note that last-minute nanny assignments will be based on our availability)
Certainly!
Please make your reservations well earlier to guarantee the nanny availability for the duration of your stay.
Sure thing! We’ve got an awesome lineup of activities to keep the kids entertained! We’ve got everything from coloring, drawing, and painting to arts and crafts, meronce, toys, and interactive games! We guarantee your little ones will have a blast!
- Our minimum book is 5 hours / day and maximum 14 hours / day.
- If you require an extension for the nanny’s services, kindly inform us so that we may organize the schedule accordingly. As long as the nanny not booked by another family, you still can keep the same nanny.
It is imperative that we prevent any conflicts with her upcoming reservations, therefore we kindly request your cooperation and understanding.
- Absolutely! We’d be more than happy to accommodate your request, as long as our nannies are available.
For any last-minute bookings, we recommend making a reservation 3-4 hours prior to your required time. This will give our nannies enough times to prepare and organize engaging activities, ensuring a smooth experience without any rush.
P.S: (Please note that last-minute nanny assignments will be based on our availability)
Price, Cost , Payments, Cancellation and refund.
The price of hiring a nanny in Bali is relative, ranging from $7.5 AUD – $12 AUD / hour _minimum book 5 hours/day_, depending on how many children are being cared for, the location, and your needs. Our prices are quite affordable, worth it! with the quality and professionalism of our nanny service you received. Feel free to drop us a message and let us know your requirements.
From the basic hourly rates, we charge maximum of 15 hours/day.
You can request a package price for a minimum booking period of 2 weeks and up to 2 months; please do not hesitate to discuss this with us.
Certainly, we kindly request a deposit to secured your reservation and prevent any unilateral cancellations, particularly for longer durations OR bookings far in advance. Your cooperation is greatly valued. (minimum deposit is 1 million rupiah)
Please take a note ;
√ The deposit will be reduce later to pay the nanny’s fees when she works
Please take note:
– All transfers from overseas bank accounts must be made in full, and the bank charges will be your responsibility.
(Each bank has its difference terms and conditions regarding charges, third-party fees, etc. PLEASE ensure you are aware before doing any payment and PLEASE CHECK the currency rates, as each bank may have different currencies since we will receive your deposit in IDR.)
✔CASH
✔OVERSEAS BANK TRANSFER :
* Please make a special note with the nanny’s name and your name according in the reservation book (if allowed to write note ). If not, you have the option to use a Unique Code behind the amount,
for example: 1,000,022 (we receive many deposits daily, so please make it easier for us to confirm ✅).
(Some banks may take 3 to 7 days for the deposit to arrive in our bank account.)
(please use large bank that listed for quickly transfer)
=== (Indonesians do not have IBAN numbers; or BBS number; we use SWIFT CODE.) ===
✔ Wise App Method:
This method would make it easier for us to receive your deposit, as it usually takes just 24 hours.
You can try to settle in your Wise and send it directly to our bank account.
=== (Indonesians do not have WISE App, IBAN numbers or BBS number; we use SWIFT CODE.) ===
✔Credit Card Method:
Our Accounting team will create Credit Card Link and send it direct to you. You can easily make payment in once click.
Note : (we only accept Credit Card with Mastercard and Visa Logo) the amount we send it to you already includes + 5% credit card fee + 0.5% VAT.
✔PayPal Method:
we will provide you our Paypal Address..
(Please take a note : Paypal charge 5% fee for every transaction so please add the total amount + 5% PayPal fees.)
please send the amount in USD or AUD.
Note : Don’t forget to also send us the proof of transfer/successful transaction.
Once we have received it, our accounting team will notified you along with the receipt.
Note : √ The deposit will be reduce later to pay the nanny’s fees when she works
- We prefer cash, please pay to the nanny once she has finished her job for each day.
for using another payment method please check our payment method section.
kindly check our refund policy :
https://febylousbali.co.id/refund-policy/
Our coverage areas with free transport fees : Seminyak, Legian, Kuta beach, Imam bonjol areas.
– Nusa dua, jimbaran, kerobokkan, umalas, canggu, denpasar areas : 50,000 idr / day ($5 aud /day)
– Uluwatu, Gianyar, Ubud, Unggasan, pererenan, seseh, cemagi : 70,000 idr / day ($7 aud /day)
– Tabanan, candidasa, kutuh, padang bay areas : 100,000 Idr / day ($10 aud /day)
We didn’t cover buleleng, kintamani, amed, bedugul areas. except ” Live in “
Once your reservation booking has been finalized, please send us the deposit to secured your reservation.
Rest assured that we will promptly notify you through WhatsApp or email. You can be confident that we have everything under control, and we never cancel any reservation from our side. so there’s no need for any concerns on your end.
Don’t you worry! We Commit you that there won’t be any cancellations from us, unless the nanny herself can’t make it due to illness, accident, emergency, or some kind of disaster.
Rest assured, we will inform you promptly and ensure a substitute nanny is availability. Therefore, there is no need to be concerned!
if you’re happy with the awesome job our nanny has been doing, it would mean the world to her if you could show your appreciation with a little tip! She’d really appreciate it!
(but there is no compulsion)
We totally get that unexpected things can pop up when you are in bali or in case of any emergency that forces you to cancel the reservation.
Please note : _Last minutes cancellation on remaining days will be charge 200,000 idr / day_
Please understand that Nanny, who has been booked by you, will be adhere with her reservation with you and cannot take any job offers, we need time to replace her lost reservation. So this cancellation fee is a form of compensation for nanny.
The price of hiring a nanny in Bali is relative, ranging from $7.5 AUD – $12 AUD / hour _minimum book 5 hours/day_, depending on how many children are being cared for, the location, and your needs. Our prices are quite affordable, worth it! with the quality and professionalism of our nanny service you received. Feel free to drop us a message and let us know your requirements.
From the basic hourly rates, we charge maximum of 15 hours/day.
You can request a package price for a minimum booking period of 2 weeks and up to 2 months; please do not hesitate to discuss this with us.
Certainly, we kindly request a deposit to secured your reservation and prevent any unilateral cancellations, particularly for longer durations OR bookings far in advance. Your cooperation is greatly valued. (minimum deposit is 1 million rupiah)
To make a payment, you can choose to use various methods including credit card, cash in Indonesian rupiah or Australian dollar, PayPal, the Wise app, or transferring funds from your bank account. Please let us know if you would like us to provide a payment link.
Good news! We’ve got a couple of options to sort out this issue.
– You can totally rely on us and go ahead with putting down the deposit, and then we can reschedule the dates to make things work for you!
– If you decide to cancel your reservation at least 14 days prior to the reservation date, we will transfer the full refund back to you.
– You will be refunded with 50% of your deposit, if you cancel your reservation within the last 7 days prior to the reservation dates.
– Oops! I’m really sorry, but if you happen to cancel within the last 24 hours before your reservation, we won’t be able to process a refund for you. We do hope you understand.
our coverage areas , Seminyak , Legian, Kuta beach, Imam bonjol, Umalas, petitenget , kerobokkan.
– Nusa dua, jimbaran, canggu, perenan, areas : 40,000 idr / day
– Uluwatu, Gianyar, Ubud, Unggasan, pererenan, seseh, cemagi : 50,000 idr / day
– Tabanan : 80,000 Idr / day
Certainly, for a brief period of time or only a few days. (not more than 5 days)
When it comes to the payment, could you please settle it in cash directly with the nanny once she’s done for the day? It would be greatly appreciated!
I completely understand your anxiety. It’s natural to feel nervous when trying something new, especially when it involves the well-being of your baby. Rest assured, our nanny services are designed to provide professional care and support for your little one.
We totally get that every kid is one-of-a-kind, and sometimes things don’t go exactly as planned, right? But no worries, you can definitely ask for a different nanny to step in and take over. We’re here to help!
If, unfortunately, no other nanny is able to meet your needs, you do have the option to cancel the remainder of your reservation.
Once your reservation booking has been finalized, rest assured that we will promptly notify you through both WhatsApp and email. You can be confident that we have everything under control, so there’s no need for any concerns on your end.
Don’t you worry! We’ve got your back, and we promise you that there won’t be any cancellations from us, unless the nanny herself can’t make it due to illness, accident, emergency, or some kind of disaster.
Rest assured, we will inform you promptly and ensure a substitute nanny is availability. Therefore, there is no need to be concerned!
If you require an extension for the nanny’s services, kindly inform us so that we may organize the schedule accordingly. As long as the nanny not booked by another family, you can keep the same nanny service. It is imperative that we prevent any conflicts with upcoming reservations, therefore we kindly request your cooperation and understanding.
Absolutely! We’d be more than happy to accommodate your request, as long as our nannies are available. We can certainly provide you with a nanny, and, of course, we will make sure to get your consent before sending anyone over.
Sure thing! We’ve got an awesome lineup of activities to keep the kids entertained! We’ve got everything from coloring, drawing, and painting to arts and crafts, meronce, toys, and interactive games! We guarantee your little ones will have a blast!
if you’re happy with the awesome job our nanny has been doing, it would mean the world to her if you could show your appreciation with a little tip! She’d really appreciate it!
(but there is no compulsion)
We totally get that unexpected things can pop up before your travel dates or in case of any emergency that forces you to cancel the reservation. No worries, you have the option to cancel the reservation. However, if possible, it would be great if you could let us know in advance rather than last minute. This way, our awesome nanny won’t be left hanging and can’t be booked by another family. Thanks for understanding!
Oh no, I’m really sorry to hear that! I totally get that unexpected things can happen!
If the nanny has arrived we will charge for the cancellation fee minimum 250,000 idr.
But I really hope everything turns out alright!
Certainly, our manager is more than willing to assist you. Rest assured, we will work together to find the optimal solution for everyone involved.
If you intend on reserving the same nanny during the upcoming holidays, please make the necessary arrangements with us. To guarantee that she will be accessible throughout the entire duration, we recommend booking your preferred caregiver well in advance.
⚠️⚠️ If you personally make a reservation with the concerned nanny without informing the Feby’lous team, we will not be held responsible for anything and we will not accept any complaints or problems that may occur in the future. We are also released from all claims against nanny. ⚠️⚠️
We fully understand the importance of safeguarding your privacy. Rest assured, we will not share any pictures of your children on social media without your explicit permission. Additionally, you have the option to kindly communicate your guidelines to the nanny in advance, specifying that no pictures should be taken of your children.
Certainly, you have the option to locate our office on google maps, our website or examine our profile.
Additional
- We understand that entrusting your kids to someone new is a big decision. Choosing Feby’lous, we prioritize safety and reliability. Our nannies undergo thorough background checks, certified, and have extensive experience caring for children of all ages. We provide personalized care tailored to your family’s specific needs and preferences.
Your children’s well-being is our top priority. You should consider have a try.
We totally get that every kid is one-of-a-kind, and sometimes things don’t go exactly as planned, right? But no worries, you can definitely ask for a different nanny to step in and take over. We’re here to help!
If, unfortunately, no other nanny is able to meet your needs, you do have the option to cancel the remainder of your reservation.
Certainly, our manager is more than willing to assist you. Rest assured, we will work together to find the optimal solution for everyone involved.
If you intend on reserving the same nanny during the upcoming holidays, please make the necessary arrangements with us. To guarantee that she will be accessible throughout the entire duration, we recommend booking your preferred nanny well in advance.
⚠️⚠️ If you personally make a reservation with the concerned nanny without informing the Feby’lous team, we will not be held responsible for anything and we will not accept any complaints or problems that may occur in the future. We are also released from all claims against nanny. ⚠️⚠️
We fully understand the importance of safeguarding your privacy. Rest assured, our nannies will not share any pictures of your children on the social media without your explicit permission.
Usually nanny take the pics of your kids to send you a daily report. Additionally, you have the option to kindly communicate your guidelines to the nanny in advance, specifying that no pictures should be taken of your kids.
Certainly, you have the option to locate our office on google maps, our website or examine our contact.
https://febylousbali.co.id/contact-us/